Growing up in a hyper-connected and fast-paced world, digitally native shoppers have developed an “anywhere, anytime” mentality. They expect seamless access to products and services on any device, at any time, and from any location. This mentality reflects the growing importance of convenience and flexibility in e-commerce, especially for receiving packages.
According to our research, younger customers (aged 18-34) and serial buyers (2 or more online purchases per week) are more likely to buy from online stores that offer flexible delivery options , such as the ability to schedule delivery time and location and choose a secondary delivery method in case of delivery failure.
Out-of-home delivery allows customers to control the delivery experience
There’s no one-size-fits-all solution when mobile database it comes to parcel delivery. Home delivery is no longer the panacea for convenience. Shoppers who have spent their day at the office or lead busy lives are reluctant to wait for a package at home.
According to our survey, 55% of shoppers say they choose out-of-home delivery primarily for convenience, so they don’t have to stay home to receive a package . This argument even outweighs the cost. Only 51% of customers say they opt for out-of-home delivery because of the lower cost.
24/7 parcel lockers offer customers flexibility during delivery
Flexibility is key: 58% of customers say the difference between bounce rate and exit rate they would choose out-of-home shipping methods over home delivery if they could pick up their package 24/7.
This demand for delivery convenience has prompted carriers to invest heavily in expanding their 24/7 parcel locker networks, with the number of automated parcel lockers (APMs) in Europe increasing by 29% in 2023 alone.
By offering curbside delivery options at checkout, e-commerce stores can meet changing expectations by giving shoppers the flexibility to choose when and where they can pick up their packages.
Customers want to be able to control their experience, especially when it comes to knowing where and when they receive their package. Our survey shows that 58% of customers want the ability to set the delivery location or time while south africa numbers their package is in transit, and 67% want to choose the day and time that works best for them.
Above all, 82% of online shoppers would like to be able to select a delivery location if the first attempt fails . This growing demand for personalized delivery options underscores the need for solutions that seamlessly fit into customers’ schedules and give them a sense of control.
