Across all markets, out-of-home delivery options such as collection points (23%), parcel lockers (20%), and retailer pickup (15%) are gaining ground as the preferred delivery location. However, the most popular out-of-home delivery method varies by country:
Low-cost shipping converts visitors into customers, but the delivery experience is key to a repeat purchase
Market disruptions and economic phone number list uncertainty have changed the way customers consume. In all markets, customers are price-sensitive, but they still seek a valuable experience rather than simply paying the lowest price.
When asked “which delivery method made you choose one online store over another?”, 85% of respondents cited shipping costs as the deciding factor.
However, 77% of online shoppers say the delivery experience plays a significant role in their purchasing decision . This means that by offering low-cost shipping, you may gain new buyers, but you risk losing them in the long run with poor delivery service.
Out-of-home delivery is an affordable shipping method
Instead of losing customers due to a poor delivery experience with a low-cost carrier, online retailers can offer their customers low-cost shipping open platform for better patient intent understanding without sacrificing quality with out-of-home delivery options.
Not only do out-of-home delivery options help merchants reduce shipping costs and offer cheaper shipping options to customers, but they also reduce the rate of failed or repeated deliveries.A Flourish Election Chart
Our survey found that while 78% of shoppers would opt for home delivery if all fees were the same, 71% would choose out-of-home delivery if the fees were significantly lower than home delivery.
Customers are looking for fast and flexible deliveries
Customers already view out-of-home south africa numbers deliveries as a more affordable delivery method, with 75% expecting to pay less for out-of-home delivery than for home delivery . For online shoppers, parcel lockers and parcel lockers are emerging as a cost-effective alternative to home delivery, giving customers more control over their delivery experience.
